*Prices Listed Include Tax*

Policies, Returns, & Shipping

Policies

Curtis Collectibles reserves the right to restrict sales to persons suspected of reselling our products at higher prices. Some high-demand items may have limitations on quantity in order to ensure the needs of as many collectors as possible are met.  Prices on new releases are determined by manufactures suggested retail price.  Once an item is no longer a new release, we reserve the right to raise or lower our price based on market demand.  Unfortunately, the process of raising prices has to be used to reduce the opportunity for scalpers to take advantage of high demand items.

Payments

Cash, etransfer, PayPal, a, Visa, or Mastercard are accepted.  If you wish to pay by etransfer, select “Bank Transfer” and once the order is complete,  etransfers can be sent to darryl4curtis@hotmail.com (include order number in the notes).  We will manually update the order as paid.

Pre-Orders

By purchasing on pre-order you reserve the item subject to availability from the manufacturer.  The additional advantage is to reserve the price.  Since the Pandemic caused logistical challenges manufactures have increased prices.  If the price increases from the time you place your order, your price does not increase.  When an order includes in-stock and pre-order items, the entire order will ship once the last pre-ordered item arrives.

Local Pick-Ups

Local customers in the area who wish to arrange a pick up in Brighton, Trenton or Belleville have the option to purchase without a shipping charge. Cash, eTransfer, or prepaid. If you pick up in the local area a “pick up” coupon is available at check out to credit the equivilant cost of the shipping charge.

Shipping

We offer a limited* flat rate shipping (meaning as many figures as you want). *Regretfully due to the excessive cost to ship to BC, and the Maritimes, the flat rate shipping is not available in British Columbia the Maritime provinces (P.E.I, Nova Scotia, New Brunswick, and Newfoundland and Labrador). If you are in BC or the Maritimes, please contact us for a shipping quote. Shipping does include $100 insurance unless, if more is required please contact us to arrange. Tracking within Canada is included and provided. Curtis Collectibles is not responsible for lost or damaged goods once shipped. Shipping of multiple items is encouraged to reduce the overall cost as often more than one item can be shipped together at no additional cost.

Shipping To The US

Available via Canada Post/USPS and tracking is included.  Insurance is extra and recommended. Curtis Collectibles is not responsible for being lost or damaged once shipped.

International Shipping

Please contact us for a quote as no two locations are identical and rates change often. Curtis Collectibles is not responsible for any taxes or duties incurred upon delivery. Tracking and insurance are recommended and Curtis Collectibles are not responsible for lost or damaged items. International shipping outside Canada and the USA is expensive and tracking is not available and restricts us from shipping to those locations as we cannot provide proof of delivery.

Important Information Regarding Shipping

Incorrect shipping address – If the shipping address supplied to Curtis Collectibles is incorrect or incomplete, Canada Post will return the item to us as “Undeliverable” and will be charged a return postage charge. An example of this is the failure to include an apartment or unit number. If the return postage is not paid Canada Post will keep the parcel. Curtis Collectibles is not responsible for any charges incurred by an incorrect address.

Returns

Items purchased from Curtis Collectibles may be returned for refund, store credit, or exchange within 15 days of receipt of shipment in most cases.

  • Some items are final sale, as noted.
  • Local pick-ups can be inspected before being accepted.
  • All items are inspected before shipping and if an item is opened, and found to be defective, it will be dealt with on a case by case basis.
  • Notification of request to return must be made within 7 days of receipt of item.
  • Unless found to be defective, all returns must be sealed in the packaging and in the condition as received.
  • If the wrong item is shipped to Curtis Collectibles we will accept responsibility and pay for return shipping charges.

Privacy Policy

Purpose:

The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our site of the following:

  • The personal data we will collect;
  • Use of collected data;
  • Who has access to the data collected;
  • The rights of Site users; and
  • The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site. 

Consent

By using our Site users agree that they consent to:

  • The conditions set out in this Privacy Policy; and
  • The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first. 

Data Collection Automatically

When you visit and use our Site, we may automatically collect and store the following information:

  • Location;
  • Hardware and software details;
  • Clicked links;
  • Products purchased;
  • Content viewed; and 
  • Session stats. 

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  • Age;
  • Sex;
  • Email Address;
  • Phone number; and 
  • Auto-fill data.

 

This data may be collected using the following methods:

  • Contact Forms; and 
  • Product Purchases

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  • Case Studies.

 

The data we collect when the user performs certain functions may be used for the following purposes:

  • Case Studies. 

Who We Share Personal Data With

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy. 

 

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

  • If the law requires it;
  • If it is required for any legal proceeding;
  • To prove or protect our legal rights; and
  • To buyers or potential buyers of this company in the event that we seek to sell the company. 

 

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices. 

How Long We Store Personal Data

User data will be stored until the purpose of the data collected has been achieved. 

You will be notified if your data is kept for longer than this period. 

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all our data on servers in secure facilities. All data is only accessible to our employees. Our employees are bound by strict confidentiality agreements and breach of this agreement would result in the employee’s termination. 

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical. 

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, their personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer. 

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data, and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here: 

Darryl Marshall

darryl@curtiscollectibles.com

Cookie Policy

A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience. 

We use the following types of cookies on our Site:

  • Analytical Cookies: Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example, data on the content you access, how long you stay on our Site, etc; and
  • Third-Party Cookies: Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes: 
    • Case Study Research.

Third-Party Links

Please note that Curtis Collectibles sometimes links to other websites that do not fall under this privacy policy. This is done to provide the best content for our visitors. Curtis Collectibles does not know any information in regards to how user data is stored or used on third-party servers. 

Modifications 

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy. 

Contact Information

If you have any questions, concerns, or complaints, you can contact our privacy officer at: 

darryl@curtiscollectibles.com